Benefits of the Rise of Intelligent Automation in the Hospitality Industry

2022 is the year of automation. From self-driving cars to chatbots, everything is getting smarter and automated. This is especially true in the hospitality industry, where smart hotel automation is making waves.

Surviving COVID meant cutting operating costs, which came from furloughs and layoffs. But it’s not easy to imagine full-scale operations with half the workforce when you’ve been doing things the same way for all this time.

Smart hotel automation is something hoteliers can experience. A smart hotel room uses smart electronic devices powered by the Internet of Things (IoT).

This IoT technology means that previously unconnected devices now have internet connectivity, allowing them to send and receive data, thus effectively communicating with each other.

This Internet connectivity and communication capability allows devices to retrieve information from the Internet and interact with other nearby devices. With the advent of intelligent hotel automation, guests can now enjoy a wide range of benefits that were previously unavailable.

What better ? Hotel management, owners and stakeholders can enjoy many benefits of intelligent hotel automation.

Benefits of Intelligent Automation for Hotels

1. Personalization

One benefit that helps both guests and hotels is a higher level of personalization through intelligent hotel automation. This means hotel guests can quickly and easily make changes to their room to get it exactly how they want it, enhancing their enjoyment of the room to their comfort level.

Customers can quickly change in-room conditions using a smart hub, tablet or even through an app on their phone. Heating, air conditioning, lights, etc. can then respond to and maintain these conditions automatically, using IoT technology.

Guests and staff can also interact directly and more efficiently through mobile devices or smart in-room apps by leveraging guest portals in hotel automation software. Customers can communicate their needs through apps instead of visiting or calling multiple numbers for help or services.

2. Sustainability

One of the most important benefits of developing a smart hotel is the cost savings frequently incurred in supply. This is primarily due to improvements in hotel room sustainability and energy saving, with some technologies being used only when absolutely necessary.

IoT-enabled sensors have the potential to transform smart hotel processes and systems. The potential for increased sustainability of connected hotels is unmatched. Plumbing sensors, for example, can quickly identify and report leaks, allowing maintenance employees to repair them as soon as possible, thereby reducing repair costs.

IoT-enabled smart hotel room cost reductions can add up over time, saving hotel owners valuable operating capital.

IoT-connected devices can make energy-saving changes such as dimming or turning off lights and changing the temperature when an occupancy sensor identifies an unoccupied room. HVAC automation in hotels can save up to 30% of total hotel energy consumption.

3. Costs and operational efficiency

Hotels can employ far more people than you need due to inefficient operations and outdated methods.

Statistics show that the staff-to-room ratio can range from 2.5:1 (2.5 full-time staff for every available room) in underdeveloped countries like Brazil and Russia to a 2:1 ratio in developing countries like China and India (in fact it is about 1.75:1 in India) to less than 1:1 in developed countries like USA, Canada, India Australia and the UK.

But is it necessary?

With smart hotel automation, hotels can cut out the middleman. Usually, customers would contact reception if they had a problem, and reception would locate the appropriate person.

Hotel automation eliminates the middleman by routing guest inquiries directly to the appropriate staff members, saving you time and money on staffing costs.

In addition, energy costs represent a significant portion of operating costs.

You can regulate and monitor your hotel’s energy consumption by introducing a wireless and interconnected network of smart and eco-friendly appliances, making your hotel more energy efficient and reducing costs even further.

4. Predictive maintenance

Another benefit of smart automation for hotels is its ability to predict technical failures with gadgets and make repairs quickly. This enables hotels to react in the shortest possible time, minimizing situations where maintenance needs are detrimental to the guest experience.

Basically, IoT technology allows hotel employees to remotely monitor the performance of electronic gadgets, providing real-time status information.

This means that performance faults can be identified before they become critical, and repairs or replacement devices can be installed.

Intelligent automation for the hotels of the future

The hospitality industry is always looking for innovative ways to improve guest satisfaction. Countless innovative IoT technologies in hospitality will emerge in the coming years to help hotels improve their technology.

The hospitality industry is transforming, driven by the rapid pace of innovation and increased prospects for smart hotel solutions.

Hotels can now provide guests with a more personalized, efficient and convenient experience thanks to the emergence of intelligent hotel automation. Smart hotels will soon become the norm as hotel owners want to offer the best guest services and current facilities.

Hotels can use automation to track guest preferences and behavior to provide a more personalized experience. Additionally, automation can save hotels time and money, with some systems allowing them to save up to 30% on their energy bills.

If you would like to learn more about smart hotel technologies and how they can benefit your hotel, please Contact us for more information.

About Sensor Flow

SensorFlow Pte. is an award-winning Singapore-based proptech start-up combining the use of smart wireless IoT and AI solutions to help buildings monitor, analyze and automate energy consumption for better productivity, sustainability and energy efficiency. It was founded in 2016 by Saikrishnan Ranganathan and Max Pagel in response to the pressing need for energy optimization in the world.

In addition to heating, ventilation, and air conditioning (HVAC) management, SensorFlow’s solution offers real-time insights into energy usage, occupancy trends, and guest behaviors. These can be used to improve the overall in-room guest experience and create better management at the property and portfolio level, as property managers receive timely alerts to faulty equipment. Housekeeping routes can also be optimized in real time based on room occupancy data.

SensorFlow’s retrofit solution, which includes proprietary sensors and networks, is quick and easy to install in less than 5 minutes per room and with no downtime. Its Pay-As-You-Save model means there are no upfront costs. Alternative agreements can also be provided with a one-time upfront payment for increased savings over time. Hotels are expected to save up to 30% in total energy savings and up to 40% in maintenance costs.

For more information, please visit:

Keira Mokhtar
Marketing Manager
SensorFlow Pte Ltd.

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